Top Questions
Yes. Each and every Stellar product features official artwork supplied by the copyright holder - usually the artist or the publisher. During the submission process, we ask a series of questions to determine the licensing periods and copyright applicable to each piece.
You can buy Stellar products with confidence, knowing your purchase supports your favourite creators, and helps them bring more beautiful games into the world.
If you can't find your favourite game or artist on our prints, it’s because the copyright holder hasn’t submitted their artwork to Stellar yet. The best way to change that is to contact your favourite publishers and creators, and tell them you want to support them through Stellar. We'd love to have them join us!
First, take a look at this article to give you an idea of the process. Then email support@launchtabletop.com and we'll get you started. Let's get that artwork the attention it deserves!
Right now we offer premium quality game art prints on sturdy steel in square and rectangular formats. Stay tuned - we’ve got custom neoprene playmats, jigsaw puzzles, and much more coming.
Orders & Shipping
When your order has shipped, we’ll email you a tracking number. Use this to check the status of your order at any time. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at support@launchtabletop.com with your name and order number, and we'll look into it for you.
If your order has been damaged in transit, please email support@launchtabletop.com with your order number and a photo of the damage. We’ll do our best to find a solution for you.
To cancel an order, you must email your order number and cancellation request to support@launchtabletop.com within 1 hour of ordering. This cancellation window is small because all Stellar orders are queued for production the moment they’re submitted, enabling us to offer lightning-fast turnaround times.
Shipping takes 3-7 days from when manufacturing is complete. The manufacturing turnaround time varies depending on the size of your order.
Up to 4 Stellar prints can be shipped in a single carton.
Returns & Refunds
You can return your Stellar plate up to 14 days after delivery. The item must be in its original condition, and the mounting system must not be used. The cost of return shipping is your responsibility.
All refunds (full or partial) apply to the order amount only, excluding the shipping costs.
We don't offer product exchanges at this time, but if you're unhappy with your purchase, please contact support@launchtabletop.com and we'll take a look at your case.
You can return your Stellar plate up to 14 days after delivery. The item must be in its original condition, and the mounting system must be unused. The cost of return shipping is your responsibility.
All returns should be sent to:
Launch Tabletop Limited
7C Sunrise Industrial Building
10 Hong Man Street, Chai Wan
Hong Kong SAR, China.
When we receive your returned item, we’ll contact you by email to let you know. All refunds (full or partial) apply to the order amount only, excluding the shipping costs.
My Account
When you place an order, we’ll prompt you to create an account. It's not mandatory, but creating an account will make it easier for you to track your orders and view your order history.
You can create a new account at any time, even without making an order. The circular user icon at the top right of the Stellar site will take you to the login page. There, you’ll find a ‘Create account’ link. Signup is fast and simple.
Stellar is powered by Shopify, so you can use your existing Shopify account here.
No problems. As long as you have an account with our store, you can reset your password.
At any time, use the circular user icon at the top right of the Stellar site to go to the login page, where you’ll find a ‘Forgot your password’ link.
We will never share your information with any third party for any reason, unless required to do so by law.
Please ensure you choose a secure and unique password for your account. We recommend using a good quality password manager to keep your passwords organised and safe.
Our store is powered by Shopify. Please feel free to explore Shopify's Security Policies as they apply to information and payments.
No problems. As long as you have an account with our store, you can reset your password by following the link here, or by clicking the circular user icon at the top right of the Stellar site. This will take you to the login page, where you'll find the 'Forgot your password' link.
If you're still having problems after resetting your password, please email us at support@launchtabletop.com for help.
Taxes & Levies
This depends on where you live. Some countries add VAT or other import duties once a shipment enters your destination country. You can find this information for your country online. Launch Tabletop has no involvement in these charges, and they are the responsibility of the customer.
Care Information
Stellar prints are made of metal, so they're tough as nails. The only wear and tear you’re likely to see is dust on the surface, which you can gently wipe off with a soft dry towel or microfibre cloth.
You can also wipe down your Stellar print with a dampened soft towel or cloth, as long as you dry the surface immediately. Exposing metal to ongoing moisture may cause rust.
Do not use abrasive scrubbers or pads to clean your Stellar Print, and do not use chemical cleaning agents, as these could scratch or discolour your print.
When you remove the wall sticker, it's extremely important that you peel it off off from one corner, slowly. Failure to follow this instruction may lead to damage.
We tested our mounting kit on a wide variety of painted surfaces during our product development phase and obtained very satisfactory results. However, it's impossible to test every type, quality, and age of paint, so the final result may vary.
For best results, be sure to follow all mounting instructions and surface recommendations.
No. The wall sticker in the mounting kit is single-use only. If you remove the mounting kit from the wall, do not reuse it. It will not adhere securely a second time, which could result in your Stellar plate falling, potentially damaging the plate and your home.
Extra mounting kits are available as a standalone item in the Stellar store.
Yes! You can find mounting kits as a standalone item in the Stellar store.
It’s important to mount your Stellar plate on a smooth, flat surface only. Smooth surfaces create a stronger bond between the sticker and the wall.
Rough surfaces leave air gaps in the adhesion, which weakens the hold.
Use the following guidelines:
- Surfaces should be as smooth as possible.
- Rough surfaces such as brick, stucco, or cement render are not suitable.
- Wet or extremely humid areas like bathrooms and outdoor areas are not suitable.
- Mount to vertical surfaces only - not ceilings or diagonally angled attic walls.
- Avoid surfaces with loose or flaking paint or other substances.
- Before applying the sticker, wipe down the target area of wall with a damp (not wet) cloth to ensure it is free of dust.
- The sticker in the mounting kit is single-use only. Do not remove and re-use it.
Contact
If you can’t find what you are looking for contact us for help at info@stellarprints.store.